TAKE 7 DAYS TO SEE IF WE’RE MINT TO BE
HOW TO RETURN YOUR MINT PURCHASE (WITH ZERO HARD FEELINGS)
- Super short wait times (typically under 2-3 minutes)
- Easy to speak with an actual human (unlike every other wireless company)
- Self-service options (videos, FAQs, 24/7 chat feature)
REQUEST YOUR REFUND HERE
Simply fill out the information below and our Customer Care team will process your refund. Please remember to submit your request within 7 days of activating your plan to qualify for your refund. Only available to new customers.
Mint Mobile Plans You may request a refund and cancel your new mint mobile service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you: (i) have purchased a mint mobile plan on mintmobile.com or from a participating third-party retailer (for example, Target or Best Buy); and (ii) complete our refund request form located at www.mintmobile.com/return-policy to cancel your new service activation, (collectively, the “7-day money back guarantee” or “7-day risk-free trial”). For plans purchased through Mint Mobile’s official amazon.com page, refund requests must be made through Amazon. You are not required to physically return the sim kit in order to cancel your new service activation. Refunds will be processed within ten (10) business days after you contact us. We will not refund any funds loaded into your account, including any unused data or international roaming. You are not eligible for a refund for purchases made through third-parties not described herein. You are not eligible to request a refund for a new mint mobile service activation or sim kit when forty-five (45) calendar days have passed since the date of purchase (“45-day refund exclusion”). Sim kits that are subject to the 45-day refund exclusion and that are not subsequently activated will automatically become inactive after three (3) years following the date of purchase.
Mint Mobile Plans You may request a refund and cancel your new mint mobile service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you: (i) have purchased a mint mobile plan on mintmobile.com or from a participating third-party retailer (for example, Target or Best Buy); and (ii) complete our refund request form located at www.mintmobile.com/return-policy to cancel your new service activation, (collectively, the “7-day money back guarantee” or “7-day risk-free trial”). For plans purchased through Mint Mobile’s official amazon.com page, refund requests must be made through Amazon. You are not required to physically return the sim kit in order to cancel your new service activation. Refunds will be processed within ten (10) business days after you contact us. We will not refund any funds loaded into your account, including any unused data or international roaming. You are not eligible for a refund for purchases made through third-parties not described herein. You are not eligible to request a refund for a new mint mobile service activation or sim kit when forty-five (45) calendar days have passed since the date of purchase (“45-day refund exclusion”). Sim kits that are subject to the 45-day refund exclusion and that are not subsequently activated will automatically become inactive after three (3) years following the date of purchase.
